What Makes a Good Affinity Programme?
The following criteria can be used to gauge whether an affinity programme is worth considering:
- It should be mission-related.
- The same or a similar programme should not be readily available elsewhere.
- There must be a true price advantage and value for the member.
- The supplier must be reputable.
- Is there revenue potential for the association?
Outsourcing but not out of control sourcing
We can provide an outsourced administration and claims assessment service, seamlessly conducting all customer transactions and claims processing whilst acting as transparently as an in-house department.
The benefits are clear:
- Removal of any overhead ...
... costs for the registration, administration and claims handling which may be currently borne in-house.
- We conduct insurer market ...
... negotiations as a part of the service, to improve business processes when required.
- Detailed and accurate production ...
... of management information tracking claims occurrence and
patterns. This enables scheme profitability management and can be used to drive product design.
- Increased brand loyalty by the ...
... provision of a product that delivers exceptional levels of customer service.
We meet customer service expectations by:
- Providing client branded policy ...
... documentation (issued on behalf of the insurer) targeted marketing and awareness campaigns as required, drawing on full customer particulars captured in the designated IT system.
- Production of sophisticated ...
... management reports, allowing pro-active account management
- Call centre support dealing with all inbound insurance related
customer queries (e.g. general policy wording queries,endorsements, change of
particulars, credit card payments,claims administration, etc.)