Telecoms & Systems Consultancy
As we enter two to three years of unchartered economic waters, one thing we at Brabazon Group can be certain of and that is seamless, effective telecoms strategies to reduce costs & improve productivity. Below are some of the tools in our portfolio.
We provide a comprehensive and complete range of telecommunication services Nationwide, allowing you to have peace of mind knowing your voice and data requirements are managed by a vastly knowledgeable team, with over 25 years experience.
Our services include the supply, installation and maintenance of your communications equipment, ensuring a guaranteed, reliable response when you need it most.
Brabazon Group enjoy a business partnership with the market leaders in the telecommunications industry and will provide the right solution for your business needs.
Installation & maintenance
Our Telecoms team provide a single point of contact for the provision of telephony equipment and data network services. Our qualified engineers are able to undertake installation, cabling (including category 5e/6) and maintenance of all systems that are currently on our portfolio.
We can offer advice and consultancy on the most suitable products for your short and long term needs; as well as supply a broad selection of products from small key systems up to a large computer integrated communications platform.
Listed below are some of the many services we are able to offer to enhance your communication needs:
- Voice Mail
- Computer Telephony Intergration (CTI)
- Unified Messaging
- Internet Connectivity
- Call Centre Working / ACD
- Integrated Voice Recording (IVR)
- Call Management
- Least Cost Routing
Least Cost Routing (LCR) Reducing Costs, Retaining Quality
‘What is Least Cost Routing?'
Least Cost Routing (LCR) is a means of routing your telephone calls (landline or landline to mobile) over an alternative Carrier Network. LCR enables you to make calls without the high premiums and rates charged by the major call providers - allowing you access to preferential and often substantial discounted call tariffs .
How it works?
Any telephone system that supports LCR is simply, and easily, programmed to access our partners Managed Network. If your phone system does not have an integral LCR capability, we can now arrange a CPS facility (Carrier Pre-Selection at the BT exchange). This process is affected quickly and without any disruption to your working patterns; you retain the same access availability and quality of call.
Tier 1 is the very best quality and access traffic, guaranteed. All you get is significantly cheaper telephone bills! The bottom line: if you spend more than £200 per month on telephone calls, Least Cost Routing from Comms Direct UK could save you up to 30% on your phone bills.
Telephone system installation has been at the very core of our BPO business model, with a team of fully qualified engineers with over 25 years experience, ensuring proven skills in the installation and programming of your communications systems. This also includes Cat5e & 6 cabling should this be required. Because of the fast development within the Converged Telecommunications industry, our constant development of product knowledge ensures we are able to advise you on any technical issues concerning your system requirements.
Unlike many ‘automated’ offerings, our partners actively encourage customers to speak direct by telephone enabling us to build an on going relationship with clients and gain a better understanding of individual requirements.
Your telephony strategy and configuration is something that we help your business to formulate the right solution with a dedicated Project Management team.
Solutions we deliver:
- Supply and installation of telephone systems from simple key and lamp systems, to fully automated Call Centres, VoIP for remote sites and home workers.
- Upgrade of existing systems to enhanced features including, Voice Mail & Auto attendant, CTi, CRM, and Unified Messaging to name a few.
- Voice Recording, traceable to time of call, extension, or telephone number recording both inbound and out bound calls.
- CAT5e / CAT6 Structured Cabling, from fully installed new Structured Cabling Network, expansion to provide additional Points required, re dressing of Cabinets, fully Fluke tested if required with Fluke Test report.
- CPC (carrier pre selection) maximise savings on call costs, potentially up to 35% using Tier One carriers (no compromise on service)
- CCTV, Door Access and Automated Barrier / Gate systems. Security is becoming more prevalent in to days business environment to maximise not only security but also work performance in factory environments.
Business Continuity
To ensure continuity and enable your business to build a strong on-going relationship with our team we assign you a dedicated Account Manager. This account manager acts as a single point of contact for the provision of all your telephony equipment now, and for any future projects.
Your “Account Manager” can offer you advice and consultancy on the most suitable products for your short and long term needs. We can also supply a wide array of products from a small key system up to a large computer converged integrated communications platform.
In addition we also provide a highly competitive solution to Least cost routing tariffs, dramatically reducing your telephone and mobile call charges, as well as Web design and other “Converged Solutions”.
Our qualified engineers are able to undertake installation of cabling (including category 5e & 6) and can provide a full “Maintenance Programme” for any product featured on our portfolio.
Contact us here and we will call you to establish the solution you need.